Shipments are made very quickly
For deliveries we use the most suitable and fastest courier based on the place of shipment.
The expected delivery date includes the journey that the package must complete and the preparation times. We remind you that the courier will deliver to the street level and that it is not possible to choose delivery times.
Couriers do not deliver on Saturdays and delivery can be delayed by one day if there is a Sunday or a holiday between order and delivery.
We remind you that shipping times are those provided by couriers and that deliveries may be delayed due to bad weather, national strikes and causes not attributable to TorricellaStore.
When placing an order, enter your phone number together with the shipping address. In the event of problems with delivery, the courier may contact you if necessary.
An e-mail notice will be sent to the address communicated during registration or an SMS to the mobile number indicated and two delivery attempts will be made in convenient delivery times (from 8.00 to 19.00).
Shipments will be available, step by step, on the courier portal, through the traking code that we will provide you by e-mail at the time of purchase.
If the courier fails to deliver your package, it will automatically make a second delivery attempt the next business day. You will still be left with a notice of attempted delivery and in support of the paper notice you will also be notified by text message or e-mail.Once the automatic delivery attempts provided by the courier have been made and barring unforeseen circumstances, the couriers will place the shipment in stock. The couriers will return the package not delivered within 10 working days, unless they have received further delivery instructions.
We inform you that the package must be accepted with reserve in case the courier should deliver a package that is not intact or damaged, only in this case a dispute can be opened for damage with the courier.
We reserve the right to apply a surcharge for deliveries in premium rate zones. For disadvantaged areas there is a surcharge of € 15.00 to be added to the cost of shipping for shipping in Europe, € 18.00 for Croatia and Corsica and € 50.00 for the islands of Portugal, Azores and Madeira.
CHRISTMAS PERIOD: It is advised that during the Christmas period, due to the increased flow, deliveries may be delayed, as Saturdays, Sundays and red days on the calendar are not calculated.